In today’s changing environment, we not only must work differently, we must think differently. Design Thinking ensures that we are focused on the right problem and producing the right solution by thinking in the fields of Them, Us, and It.

Digital Transformations are not just about corporate change. Celebration at the end is appropriate: Change has been made. But celebrations along the way reinforce that people are the ones making the change. The end is a product of great minds and talents within the initiative.

Trust is triggered by four trustworthy characteristics. Not any one of these is a magic bucket that, once filled, requires the trust of another. Each one of these is a signal, for reasons you cannot predict, to another’s mind and emotion that they can grant something of their self to you.